Superior Customer Service
Have there been customer complaints about the service?
Do you want your Customer Service Representative to be able to
cross-promote your products and services?
Does your staff realize the impact of great customer service on recurring
sales?
Are your departments working as a team?
Progressive Image has developed an exciting new program to help you enhance your
clients' first impression of your company. Choose an innovative group session or
have us customize an on site training schedule. Keynote speeches for sales meetings are also available.
- Professional Phone Etiquette
- Improve and Refine Listening Skills
- Handling Irate Customers
- Stress Management
- Create Systems and Standards
- Motivation and Incentives
- Managing Expectations
- Understanding Personality Types
- Bonding and Rapport
- Customized Programs will be added to basic customer service skills for the most effective results.
The Reviews are In...
"Because of your efforts, our representatives are able to perform with a much greater level of polish and confidence, which has translated to the highest level of service we have ever offered to our clients."
Richard Stolls, Trim Corporation
"Your tactical yet uplifting approach allows for a learning of sales and service essentials while creating fun in the workplace."
Suzanne Rizzo, AT&T
"I learned a lot about myself and how to present myself positively!"
Severine Fagen, Publishers Clearinghouse
"Great training session with great exercises!"
Pat Grebe, EAB
Some of our other clients range in industries such as technology, insurance, accounting, legal,
service, non-profit, printing and healthcare.
Join our hundreds of satisfied clients today!
